1. Introduction

At PowderPups, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988.

2. What Information We Collect

We may collect the following information when you use our services:

Personal Information

• Name

• Address

• Phone number

• Email address

Pet Information

• Dog’s name, breed, age, and behaviour

• Medical history and veterinary details

• Vaccination status

Service Information

• Booking details

• Access instructions (e.g. keys, lock codes)

• Emergency contact details

3. How We Collect Information

We collect information when you:

• Complete a client form

• Contact us via phone, email, or website

• Book or use our services

4. How We Use Your Information

Your information is used to:

• Provide safe and reliable dog walking and pet care services

• Contact you about bookings or updates

• Respond to enquiries

• Manage emergencies involving your pet

• Improve our services

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information only when necessary:

• With your nominated veterinarian in case of emergency

• With your emergency contact if required

• When required by law

6. Storage & Security

We take reasonable steps to protect your information:

• Secure storage of physical and digital records

• Restricted access to personal data

• Safe handling of keys and access details

While we take care, no system is completely secure, and you provide information at your own risk.

7. Access & Correction

You have the right to:

• Request access to your personal information

• Request corrections if your information is inaccurate

Please contact us using the details below to make a request.

8. Photos & Media

We may take photos of your dog during walks or visits:

• These may be used on our website or social media

• You can opt out at any time by notifying us in writing

9. Cookies & Website Use

If you use our website, we may collect basic data such as:

• Website usage information

• Cookies to improve user experience

You can disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Powder Pups
info@powderpups.com.au